demo rupiah FAQ

On the demo rupiah login page, click the "Forgot your password?" link. Enter your registered email address or username. We send a password reset link to your email within seconds. Click the link, and you are taken to a form where you enter a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. After you submit the new password, log in with your updated credentials. If you do not receive the reset email within subject to verification, check your spam folder or contact our support team with your username and account email.

We at demo rupiah encrypt your personal data at rest and in transit using industry-standard protocols. Your KYC documents (national ID, address proof, selfie) are stored in a secure vault separate from your account credentials. We do not share your data with third parties except where required by law or to process your transactions (e.g., payment gateways for DANA, e-wallet, mobile banking, local payment, online payment, or your bank). Two-factor authentication adds a second layer of security; we recommend enabling it in your account settings. If you suspect unauthorised access, change your password immediately and contact support.

No. Each person may hold only one active account on demo rupiah. We link accounts by email, phone number, and national ID number. If we detect duplicate accounts, we suspend all linked accounts pending verification. If you accidentally created a second account, contact our support team immediately with both usernames and your national ID. We can merge or close the duplicate account. Multiple accounts are prohibited under our terms of service and may result in permanent suspension.

demo rupiah does not charge deposit or withdrawal fees. However, your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking) may apply their own fees depending on your account type and transaction size. Check your wallet or bank app for any applicable charges before confirming a transaction. Withdrawal processing times vary by bank; most transfers complete within 1–2 business days. If a withdrawal is delayed beyond 48 hours, contact our support team with your transaction ID and we will investigate.

Deposit minimums and maximums vary by payment method. local payment, online payment, e-wallet, and mobile banking typically support deposits from a few thousand rupiah up to several million per transaction. local payment and bank transfers (online payment, e-wallet, mobile banking, local payment) may have higher limits depending on your account tier. When you select a payment method on demo rupiah, the system displays the minimum and maximum for that option. If you need to deposit a larger amount, you can make multiple transactions or contact our support team to discuss your options. Deposits are credited to your demo rupiah wallet immediately upon confirmation by the payment gateway.

Open your demo rupiah account and navigate to the support or help section. You will find our support email address and a contact form. Include your username, the date and time of your issue, and a clear description of what you need help with. Our support team responds during business hours (08:00–20:00 Jakarta time, Monday–Friday) within 2 hours for account and payment issues. For urgent matters like suspected fraud or account lockout, mark your email as urgent and we prioritise it. You can also submit a support ticket directly from your account dashboard.

Live-dealer tables on demo rupiah feature real dealers in multi-camera studios running games like blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer and other players in real time and interact via chat. Slots are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where you spin reels and outcomes are determined by a random number generator. Live tables require active participation and real-time decisions; slots are faster-paced and require less engagement. Both are available on demo rupiah, and you can switch between them in your account. Tournament schedules for daily slot events appear in your account dashboard.

Free bets and free spins are promotional credits that allow you to play certain games without using your own balance. On demo rupiah, these appear in your account as separate balances under "Promotions" or "Bonuses". Free spins are typically tied to specific slot games and expire after a set period (usually 7–14 days). Free bets may apply to live-dealer tables or sportsbook markets. To use them, select a qualifying game and the system automatically applies the free credit. Any winnings from free bets or spins are added to your main balance, subject to wagering requirements outlined in the promotion terms. Check your account dashboard regularly for active promotions.

Navigate to the Sportsbook section of demo rupiah and select Football. Browse upcoming matches from Liga 1, Piala AFF, Champions League, Premier League, or other tournaments. Click a match to view available odds and bet types (win, draw, over/under, etc.). Select your bet type and enter your stake. Review your bet slip and confirm. Your bet is placed immediately and appears in your "Open Bets" section. Live matches show real-time score updates. Once a match ends, your bet settles automatically and winnings are credited to your account. You can view settled bets in your history.

If you cannot enter your two-factor authentication (2FA) code, click "Didn't receive a code?" on the login screen. We send a new code to your registered phone or email. If you have lost access to your registered phone number or email, contact our support team with your username and national ID. We verify your identity and can temporarily disable 2FA so you can log in. Once logged in, update your recovery contact information in your account settings. We recommend saving backup codes when you first enable 2FA; these allow you to log in if you lose access to your primary 2FA method.

KYC (Know Your Customer) verification is a security and compliance requirement. We ask you to submit a valid national ID (KTP), a recent utility bill or bank statement showing your name and address, and a selfie holding your ID. This confirms your identity and prevents fraud and money laundering. Most verifications complete within 4 hours during business hours. If a document is rejected, we email you the reason (e.g., glare on the photo, address mismatch, expired document). Resubmit corrected files and we re-review at no cost. Until KYC is approved, you can browse games but cannot deposit or withdraw. Our support team in Jakarta, Surabaya, Bandung, and other regions can assist with document questions.

Our services on demo rupiah are available only in jurisdictions where local law permits online gaming and sportsbook activities. We do not offer our platform in regions where such services are prohibited by applicable legislation. Users are responsible for verifying that their access and use comply with their own jurisdiction's laws. We operate in supported regions across Southeast Asia, including areas served from Jakarta, Surabaya, Bandung, Medan, and Semarang. If you are unsure whether demo rupiah is available in your location, contact our support team. Accessing demo rupiah from a prohibited jurisdiction may result in account suspension and forfeiture of funds.